Shipping policy
Shipping Policy
At Rasa Milo, everything is made and shipped with care. Because our collections combine handmade originals and print-on-demand items, your order may arrive in separate packages depending on what you purchase.
📦 Where Your Order Ships From
1. Shawls & Original Artwork
Each shawl and painting is packed and shipped directly from my studio in the U.S. Every piece is handled with care, wrapped beautifully, and includes a personal note. Shawls and original artwork are shipped using the best available carrier to ensure safe and timely delivery. International shipping is available — please allow extra time for transit and customs processing.
2. Glicee Prints
Fine art prints are produced and shipped by a trusted U.S. printing partner for professional quality and archival results.
3. Clothing, Bags & Accessories
Apparel, totes, and other wearable designs are made to order through Printful — an eco-conscious fulfillment partner with production facilities in the U.S. and other countries. Your items ship directly from the Printful factory closest to you to reduce waste and transit time.
🚚 Processing & Delivery Times
Studio-shipped items (shawls, original paintings):
• Ship within 3–5 business days.
• During preorders or knit-to-order launches, please allow 4–6 weeks.
Printful items (clothing, bags):
• Ship within 5–10 business days after production.
• Delivery times vary depending on your location.
If your order contains items from both categories, they may arrive in separate packages and have different delivery dates.
🌎 Shipping Locations & International Orders
U.S. Orders: Ship via USPS, UPS, or Printful’s selected carriers.
International Orders: We gladly ship shawls, original artwork, and Printful items worldwide. Delivery times vary based on destination and customs procedures.
Please note: International customers are responsible for any customs duties, taxes, or import fees that may apply. Rasa Milo is not responsible for delays caused by customs or postal services once a package leaves the United States.
💕 Tracking & Notifications
You’ll receive an email with tracking details once each package ships. If your order includes multiple items, you’ll get a separate tracking number for each shipment.
📬 Lost, Delayed, or Damaged Packages
If a package appears lost or arrives damaged, please contact rasa@rasamilo.com within 7 days of delivery.
• For shawls, original artwork, and studio items: we’ll handle the claim directly.
• For Printful items: we’ll work with Printful to replace or resolve the issue quickly.
🎁 Gift Orders
If your order is a gift, I can include a handwritten note for shawls and original artwork — just leave your message at checkout.
✨ Final Notes
Because many of our products are handmade or made-to-order, we appreciate your patience. Every item is created or printed with love, and we want it to arrive looking perfect. If you have questions about shipping times or international delivery, email rasa@rasamilo.com — I’m happy to help!